Check barrels delivered (quantities, barrel manufacturers) against details on the order and in the presence of the trans-port company.
In instances of defects (physical state...) found and liable to have been connected with the transport, it is indispensable to indicate reservations in writing on the delivery receipt of the transport company and notify H&A Network as quickly as possible. No claim notified to H&A Network later than 48 hours after delivery can be accepted by the transport company.
In addition, the following operations are equally vital:
In instances of suspect odors detected after the evaporation of the humidity use cleaning protocol 2. If the odors persist, contact H&A Network.
H&A Network's Quality Department takes care to check each order to ensure it corresponds exactly to its customers' requirements.
Any reservation concerning the sanitary state of the barrels must reach H&A Network's Quality Department within one week. H&A Network cannot be held responsible for any possible deviations or contaminations beyond this period.
H&A Network guarantees the origin, the traceability and approval of the barrels. H&A Network does not under any circumstances sell barrels ready for use. The final user must observe the following indications before filling with wine.
Lengthy transport and prolonged storage can cause dehydration. Wood is a living material and, under some conditions (heat, dry air, draughts), its humidity can vary.
Filling your barrels with water before use will ensure the quality of barrels purchased:
Using hot water:
If any leaks appear and remain after these operations please follow the water filling procedure below.
Using cold water:
If any leaks appear and last longer than 24 hours you should contact H&A Network.
f barrels are not filled with wine within 8 days of receipt the purchaser becomes solely responsible for their storage and maintenance conditions.
If the barrels are not used as soon as they are delivered and they are stored:
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